Faq

Free delivery is available on orders above Rs. 1000. Shipping fees will be applied on orders below Rs. 1000.

If you have logged in, you can find the status of your order through the Orders Pages. Assuming you have looked at as visitor, you can review with your request through the track link that would be delivered to you via email or WhatsApp. If you have placed an order and have not received a tracking link, please wait 12 hours and check again. It might take 12 hours to activate your track link by courier partner in some cases.

Sometimes orders may be divided into two or more orders. Those will still be delivered, just at different times. For any such order, you will receive a WhatsApp notification, and it will clearly mention the split of the order. There is a contact page on the bottom of our website, or you can email us at (admin@pawsfortails.com) if you didn't receive any update of order split. We’ll get back to you promptly.

If your Products has not shipped, you can cancel your order from the "My Account" section. Please login and go to My Account > Order History, then click on Edit or Cancel. If your Products has shipped, you can cancel or return your order by reaching out to us at: Contact: 8073848419 (WhatsApp), OR Email: support@pawsfortails.com | admin@pawsfortails.com As soon as we receive the request, we’ll have the order picked up in the next 2–3 business days, and wherever applicable, we’ll reprocess the order immediately and/or refund the amount back to the payment method used. In most cases, the fund will be processed within 24 to 48 hours; in some rare cases, it could take a little longer. In such cases, do allow 4-5 business days for the amount to hit your account. Please note that you can return an order within 10 days of delivery. We will only be able to service returns that are compliant with the return policy.

If you encounter any kind of Products quality issue, such as damaged or broken Product, torn packets, or if the quality is not acceptable in any form, please reach out to us and report the issue at: Contact: 8073848419, OR Email: admin@pawsfortails.com We will surely refund the order amount or reprocess the order. Kindly keep the items ready as received, and we'll get them in the next 2-3 working days. Please make sure to report it within 10 days of the delivery of the Product.

You can check if your address is serviceable by going to any Product page and putting in your pin code in the "deliver to" box. It will also show you the tentative delivery timeline. In general, if the delivery address is in a metro area, you’ll receive your order in 1-3 days, while for other locations it might be between 3-5 days.

In some cases, the payment does not go through, or it does go through but the order has not been registered yet. In most cases, the amount is debited back to the payment source in 3-5 business days. In any case, do not worry, simply reach out to us at Contact: 8073848419, OR Email: admin@pawsfortails.com We will help you in placing the order and surely resolve the issue.

For the coupon validity, go to our homepage and check “terms and conditions” regarding the coupon. Check the following: - 1. Is the coupon the right one for the cart value 2. Was this a one time coupon which has been used before. Our work is just one call away, we’ll resolve it instantly: Contact: 8073848419, OR Email: admin@pawsfortails.com